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Return Policy

Updated: New return policy goes into effect Feb 15th, 2024

Hometown Apparel is a print-on-demand custom apparel printing company. When you order our apparel, we print it just for you right here in the USA.  Because our apparel is personalized and printed just for you, we cannot accept returns.  We do offer replacements if your item is defective or damaged in transit.  

Please consult the size chart (available on all product pages) before purchasing to ensure your item will fit correctly. We do not provide size exchanges. If you have size concerns, we always suggest ordering a size up.  

My order is damaged or defective. Can I get a replacement? 
If your item is damaged, please send us a photograph of the problem. When we verify that we made a printing mistake or that your item was damaged during shipping, we will reprint and ship your item for free.  To qualify, you must contact us within 14 days of receiving your order.

My order did not arrive in time for an event or occasion. Will you refund me?
Most orders are typically delivered within 5-10 days from the initial order date. We do our absolute best to print and ship our orders as fast as possible but cannot guarantee shipping time or offer refunds for delayed shipments. Nor can we refund any order already sent into production for printing.