Hometown Apparel is a print-on-demand apparel printing company. When you order our apparel, we print it just for you right here in the USA. Because our apparel is so personalized and printed just for you, we cannot accept returns unless your item is defective. We offer free reprints and exchanges if your order is defective, damaged, or sized incorrectly.
My order is damaged or defective. Can I get a replacement?
Unfortunately, sometimes we make mistakes. If your item is damaged, please send us a photograph of the problem. When we verify that we made a printing mistake or that your item was damaged during shipping, we’ll happily reprint and reship the item to you 100% for free. You don’t have to ship the damaged item back to us. Discard it, or repurpose it as pajamas, give it to a friend, paint the house in it, or even dress up your pet.
What if I ordered the wrong size?
Yes. If you ordered the wrong size or if your apparel does not fit, we’ll happily send a replacement for free. This condition applies to gift items, too. We ask that incorrectly sized items be returned to us at:
23112 Alcalde Dr. STE B
Laguna Hills, CA 92653
We accept returns within 30 days of the date that you received the order. We do not pay for the return shipping of missized items or provide return labels. We recommend choosing a mailing service with a tracking option for the return package, like USPS, UPS, or FedEx.
To be eligible for a return, your item(s) must be unused and unwashed. Any stickers or tags must be intact, and the item(s) should be in the original packaging with the packing slip. We’ll inspect your returned item(s) once we receive them, and you will be notified via email if your return is accepted or rejected. Please note that if your order is rejected, we can't reship it.
We only allow items to be exchanged once. If you receive your new order and it still doesn’t fit, we can’t accept another exchange.
My order did not arrive in time for an event or occasion. Will you refund me?
The majority of our orders are typically delivered within 5-10 days from the initial order date. Unfortunately, ongoing supply chain issues in the pandemic continue to negatively affect inventory levels and create slower than average shipping times within the USA. We do our absolute best to ship orders as quickly as possible, but we cannot guarantee shipping time or offer refunds for delayed shipments. Nor can we refund any order that has already been sent into production for printing.
What do you do with returned items?
Because our apparel is personalized and printed just for you, we cannot resell any returned merchandise. We donate all returned merchandise to charities. We currently donate returned merchandise to the Salvation Army and Clothes to Kids.
If you have any more questions or clarifications, just reach out to us and we’ll return your message as soon as we can!